Terms of Service

Who’s who — definitions

In these terms, “Guildry,” “we,” “us,” and “our” mean Guildry LLC. The following defined terms are used throughout:

• Patron — a customer who purchases services arranged through Guildry. (You may see “customer” and “Patron” used interchangeably.)
• Provider — the service side of the platform, made up of Guilds and their Freelancers.
• Guild — the provider business that Guildry contracts with as its subcontractor. A Guild may be a solo operator (a Guild of one) or a team with multiple members. The Guild is responsible for the work performed, for its Freelancers, and for maintaining insurance. Payouts are made to the Guild.
• Freelancer — an individual who performs work as a member of a Guild, under that Guild’s authority and insurance. A Freelancer works under a Guild — not directly as Guildry’s contracting counterparty.
• Engagement — a unit of work arranged through Guildry: a consultation, a diagnostic, a one-time job, or a single scheduled visit in a recurring service. For a recurring service, each scheduled visit is a separate Engagement for all purposes under these terms — including the satisfaction window and guarantee period in A3, the $1,000 outcome-guarantee cap, and the limitation of liability in C1. The recurring arrangement itself (the schedule of visits) is not a single Engagement, and either party may end it as described in our Refund & Cancellation Policy.
• Merchant of record — Guildry is the party that sells the service to the Patron and is paid for it. Patrons contract with, and pay, Guildry — not the Provider directly.

A1. Your relationship with Guildry

Guildry is the contracting party for the services you purchase. You contract with, and pay, Guildry as the merchant of record. Guildry engages vetted, independent Providers (organized as Guilds and their Freelancers) as its subcontractors to perform the work. You do not enter a separate contract with, and do not pay, the Provider directly.

You accept these terms by approving a quote, making a payment, or requesting or receiving services arranged through Guildry. If you do not agree, do not approve a quote or make a payment. The first time you accept these terms starts the 30-day arbitration opt-out window described in Section C2.

A2. Payment authorization

By approving a quote or paying an invoice, you authorize Guildry to charge your payment method, through our payment processor (Stripe), for the amounts shown on that quote or invoice — which may include the service price, any deposit, applicable taxes, a service fee if disclosed, and any tip or cancellation fee you agree to. Payment is collected by Guildry as its own revenue. Guildry pays its Provider under its own payment terms after the satisfaction window described in A3. This window is Guildry’s payment-terms policy; it is not custody of your funds.

Any tip you add is a voluntary additional amount that you agree to pay Guildry as part of the same transaction, and Guildry charges it as its own revenue like the rest of the quote. When you add a tip, Guildry correspondingly increases the amount it pays the Guild for that Engagement, less payment-processing costs, under Guildry’s own contract with the Guild. Guildry does not hold or transmit tips on your behalf.

A3. Outcome guarantee, refunds, and rework

Guildry stands behind the work through two mechanisms:

• Satisfaction window (48 hours). For at least 48 hours after Completion (defined below) — before Guildry pays the Provider for the completed work (a deposit, if one was collected, may have been disbursed earlier) — you may request a refund or rework through the smart link sent to you, or through the contact channels in Section C7. This is the fastest path.
• Guarantee period (30 days). For 30 calendar days after Completion, if the work materially failed to meet the approved quote, or the work caused damage to your property beyond what is reasonable for the service, you may open a guarantee claim by contacting Guildry directly (phone or email in Section C7). Because payout to the Provider may already have occurred, resolution of a guarantee-period claim is handled manually and may take longer than a satisfaction-window request.

For both windows, “Completion” means the time the Provider marks the Engagement complete in the Guildry platform. The satisfaction window stays open for at least 48 hours after Completion; the 30-day guarantee period is counted in calendar days, Arizona time (MST). A request or claim is timely if it is submitted through the smart link, or received by Guildry through a contact channel listed in Section C7, before the applicable window or period ends.

Guildry’s Council reviews each claim and decides one of: refund (full or partial, to your original payment method), rework (a Provider returns to address the deficiencies at no additional cost to you), or, if the work matched the approved quote, payment to the Provider. Any refund owed to you is issued by Guildry. Guildry’s outcome guarantee is capped at $1,000 per Engagement; the cap may be raised for a specific Engagement at Guildry’s discretion. Property-damage claims are subject to the same $1,000 cap. Damage beyond the cap is outside Guildry’s outcome guarantee and may be pursued directly against the responsible Guild, which is required to maintain general liability insurance covering its work (see B2).

A Council decision is Guildry’s final internal determination of a claim under this Section A3 — Guildry does not re-review the same claim. It does not limit any rights you may have under applicable law or under Section C2 (Dispute resolution): if you disagree with a Council decision, the claim you submitted counts as the written notice that begins the informal-resolution step in C2, and you may continue through the steps described there.

The outcome guarantee is Guildry’s own limited commercial promise, as the merchant of record, to stand behind the services it sells. It is not an insurance policy, a surety bond, a warranty plan, or a service contract, and Guildry is not an insurer. Every Guild is required to maintain general liability insurance covering its work (see B1 and B2). Claims for property damage or personal injury that exceed, or fall outside, the outcome guarantee are the responsibility of the Guild that performed the work and its insurer; Guildry will assist you in directing any such claim to the responsible Guild. See our Refund & Cancellation Policy for full detail, including cancellation terms.

A4. Your obligations as a Patron

• Provide accurate information about the work you request and your contact details.
• Provide safe, lawful, and timely access to the location where the work is performed.
• Confirm you are authorized to permit the work at that location (for example, that you own the property or have the owner’s, landlord’s, or HOA’s permission where required).
• Secure pets, and remove or safeguard valuables and fragile items, before a visit.
• Be reachable through the phone number you provide so the Provider can coordinate.
• Pay the agreed amounts for each Engagement through Guildry, and do not pay or hire the Provider or its Freelancers outside of Guildry for work introduced through the platform during the pilot term (see A5).

A5. Patron conduct

• Do not use Guildry for any unlawful, fraudulent, or abusive purpose.
• Treat Providers and their Freelancers with respect; harassment or threats are not tolerated.
• Do not solicit, hire, or pay a Provider or Freelancer outside of Guildry for work introduced through the platform during the pilot term.
• Contact Guildry before initiating a card chargeback — we can usually resolve the issue faster through the satisfaction window or a guarantee claim described in A3. Nothing in these terms limits your right to dispute a charge with your card issuer under applicable law, including the Fair Credit Billing Act. However, if you initiate a chargeback in bad faith — knowing the charge was valid and that the work conformed to the approved quote — Guildry may treat that as a breach of these terms.

Refusal and suspension. Guildry may decline to arrange any requested Engagement, and may suspend or end a Patron’s participation in the pilot at its discretion — including for suspected fraud, abuse of the refund or guarantee process, chargebacks initiated in breach of this A5, off-platform hiring in breach of A4 or A5, or mistreatment of Providers or their Freelancers. Suspension or removal does not affect either party’s rights or obligations for Engagements already paid for or performed: any refund or guarantee claim is still resolved under A3 and the Refund & Cancellation Policy, and any amounts owed are settled as described in C4.

A6. Consent to communications and records

Guildry sends service-related (non-marketing) text messages about your Engagements — for example quote links, payment requests, appointment confirmations, and reminders. Your mobile number is provided to Guildry either by you directly or by your Provider, who attests when adding you that you agreed to receive these texts from Guildry about your service. The first message we send identifies Guildry and includes opt-out and help instructions. Message and data rates may apply; reply STOP at any time to opt out and HELP for help. Guildry may also place service-related, non-marketing phone calls when needed to coordinate an Engagement or resolve a claim.

You consent to Providers documenting the work with photos and notes for quality, dispute-resolution, and record-keeping purposes. You grant Guildry a non-exclusive, worldwide, royalty-free, sublicensable license to store, reproduce, and use the content you submit through the platform — including photos, comments, ratings, and claim evidence — to operate the platform, resolve disputes and guarantee claims, respond to payment-card disputes, and comply with law. You represent that you have the rights needed to submit that content. Guildry will not use identifiable photos of you or your property in marketing without your separate consent. Our handling of your information is described in our Privacy Policy.

A7. Disclaimers and assumption of risk

Guildry vets Providers but Providers are independent businesses, not Guildry’s employees. Except for the express outcome guarantee in A3, services are provided “as arranged,” and Guildry disclaims all implied warranties — including the implied warranties of merchantability and fitness for a particular purpose — to the fullest extent permitted by law. Where an Engagement includes goods or parts supplied to you, implied warranties on those goods are not disclaimed; instead, to the extent permitted by law, they are limited in duration to the 30-day guarantee period described in A3. Some states do not allow limits on how long an implied warranty lasts, so this limitation may not apply to you. The outcome guarantee gives you specific legal rights, and you may also have other rights that vary from state to state. Guildry does not guarantee any particular result beyond the outcome guarantee described in these terms.

Guildry is also not an emergency service. Do not use Guildry to request work for a situation that presents an immediate risk to life, health, or property — for example a gas smell, exposed or sparking wiring, or flooding — call 911 or your utility’s emergency line first, and contact Guildry only after the situation is safe. The Guildry platform itself — the website, dashboard, smart links, and SMS messages — is provided “as is” and “as available.” Guildry does not warrant that the platform will be uninterrupted, timely, secure, or error-free, or that any SMS or other notification will be delivered; if you expect a message and do not receive it, contact us through the channels in C7 and we will honor the applicable window from your contact.

A8. Ratings and reviews

When you pay for an Engagement, you may be asked to rate the work and leave comments — some may be shared with the Provider (and, in future phases, displayed publicly), and some are visible only to Guildry’s Council. You agree that your ratings and comments will be truthful and based on your genuine, first-hand experience with that Engagement. You keep ownership of what you write, and you grant Guildry a non-exclusive, perpetual, irrevocable, worldwide, royalty-free license to use, reproduce, display, and distribute your ratings and comments, with or without attribution, to operate the platform — including Provider trust scoring, Council review, dispute resolution, and, in future phases, public display. Guildry may decline to publish, or may remove or exclude from trust scoring, a rating or comment that it reasonably believes is fraudulent, submitted for the wrong Engagement, unlawful, or in violation of these terms, and may act on a rating-change request you submit through the platform. Guildry will not remove or alter a rating or comment merely because it is negative.

B1. Eligibility and vetting

Provider participation is by invitation only. Guilds must complete identity verification through Stripe Connect Express, maintain general liability insurance covering the work performed, and be approved by Guildry’s Council before activation. Guildry may decline any application in its discretion. After activation, Guildry may suspend or end a Guild’s or Freelancer’s participation in the pilot where the Provider no longer meets the eligibility, verification, insurance, licensing, or quality requirements of this Part B, or materially breaches these terms. Either party may also end participation at any time as described in C4 and the Independent Contractor Agreement, with open transactions resolved as described there.

B2. Guilds and Freelancers

Guildry contracts with the Guild — the provider business — as its independent subcontractor. A solo operator is a Guild of one; a team is a Guild with multiple members. The Guild is the party responsible to Guildry for:

• the quality and completion of all work performed under it, whether by the Guild owner or its Freelancers;
• maintaining valid general liability insurance covering the Guild and its Freelancers;
• the conduct, eligibility, and any required licensing of its Freelancers; and
• receiving payouts and settling with its Freelancers.

A Freelancer performs work as a member of a Guild, under that Guild’s authority and insurance. A Freelancer does not contract with Guildry as a principal; the Guild is responsible for the Freelancer’s work. Where a Freelancer accepts these terms at sign-up, the Freelancer agrees directly with Guildry to (i) the Freelancer’s individual obligations under this Part B (including identity verification, conduct, and communications) and (ii) all of Part C — General terms, including the limitation of liability (C1), the dispute-resolution, arbitration, and class-action and jury-trial waiver provisions (C2), and governing law and venue (C3). The Guild remains Guildry’s contracting counterparty for every Engagement, and nothing in this paragraph makes the Freelancer a principal to any Engagement or changes the Guild’s responsibility for the Freelancer’s work.

B3. Independent-contractor relationship

Each Guild is an independent business and an independent contractor of Guildry. Nothing in these terms creates an employment, partnership, joint-venture, or agency relationship between Guildry and any Guild or Freelancer. Providers control the manner and means of performing the work, supply their own tools and materials, and are responsible for their own taxes, licenses, and insurance. Providers’ onboarding includes a separate Independent Contractor Agreement and, where applicable, an Arizona Declaration of Independent Business Status; those documents govern the classification relationship alongside these terms. If these terms conflict with the Independent Contractor Agreement or the Arizona Declaration of Independent Business Status on any matter concerning worker classification or the independent-contractor relationship between Guildry and a Provider, the Independent Contractor Agreement and the Declaration control.

B4. Provider obligations

The obligations in this B4 are allocated between the Guild and its Freelancers as set out below. Guildry does not select, supervise, direct, or discipline a Guild’s Freelancers; under the Independent Contractor Agreement, that responsibility belongs solely to the Guild, and the Guild is responsible for ensuring that work performed by its Freelancers complies with this B4.

Each Guild must:

• Maintain valid identity verification (through Stripe Connect Express) and general liability insurance covering the Guild and its Freelancers, as described in B1 and B2.
• Ensure services are performed competently and as specified in the approved quote, whether performed by the Guild owner or its Freelancers.
• Hold and comply with any licenses or permits required for the work it accepts.

Each Provider — the Guild owner and each Freelancer individually — must:

• Provide accurate identity information at sign-up and keep it current.
• For Engagements arranged through Guildry, use the Guildry-provided channels for transaction communications — quotes, scheduling and scheduling changes, payment, and guarantee or dispute claims — so the Engagement record stays complete and payments run through the platform. This does not restrict ordinary on-site or day-of-service communication with a Patron, or how a Provider communicates in its independent business outside pilot Engagements.
• Respect Patron opt-outs (STOP) immediately and permanently.
• Use a Patron’s personal information obtained through Guildry (name, phone number, address, and job details) only to perform and communicate about Engagements arranged through Guildry, and for no other purpose.
• Not solicit or accept off-platform work from a Patron whose relationship with the Provider was first introduced through Guildry, during the pilot term. This does not restrict work for customers the Provider had before that introduction, services in categories the Provider does not offer through Guildry, or the Provider’s independent business generally (see Section 12 of the Independent Contractor Agreement).

The Guild grants Guildry a non-exclusive, worldwide, royalty-free, sublicensable license to store, reproduce, and use the work documentation submitted through the platform — including photos, notes, and evidence created by the Guild or its Freelancers — to operate the platform, resolve disputes and guarantee claims, respond to payment-card disputes, and comply with law. The Guild is responsible for obtaining from its Freelancers any rights needed to grant this license. Patron ratings and comments, and the trust scores Guildry derives from them, are collected, used, and moderated by Guildry as described in A8, including review by Guildry’s Council.

B5. Payments and payouts

As the merchant of record, Guildry collects Patron payments through its payment processor (Stripe) as its own revenue and pays the Guild under its own payment terms — after the 2-day satisfaction window following completion. This window is Guildry’s payment-terms policy, not custody of Patron or Provider funds. Guildry may decline to pay out, or issue a refund, in connection with an open dispute or guarantee claim, in accordance with B6.

Fees. During the pilot, Guildry charges Providers no platform commission on completed Engagements. The card payment-processing costs charged by Guildry’s payment processor to accept a Patron’s payment are borne as the Provider elects for its Guild: either (a) added to the amount the Patron pays at checkout, or (b) deducted from the Provider’s payout. The Provider chooses this setting in its dashboard and may change it; absent a contrary election, processing costs are deducted from the Provider’s payout. In either case the amount applied is limited to the actual processing cost for the transaction, with no Guildry markup, and Guildry does not bear payment-processing costs. Where a Patron adds a tip, the tip amount Guildry pays the Guild is net of the payment-processing cost attributable to that tip; Guildry retains that processing cost and takes no other share of tips. Any other fees apply only as separately agreed with the Provider in writing. Guildry’s post-pilot fee structure will be communicated in writing in advance.

B6. Refunds, rework, and recovery

Guildry’s Council decides guarantee and dispute claims (refund, rework, or payment to the Provider) as described in A3. Refunds owed to a Patron are issued by Guildry. Where a refund, rework, or the engagement of a substitute Provider results from a Provider’s failure to perform as specified in the approved quote, or from a Patron guarantee claim upheld within the 30-day guarantee period:

• Guildry may recover the associated amounts — including refund amounts, rework costs, and the cost of any substitute Guild — from the Guild responsible for the Engagement (the Guild under which the work was performed, as determined by Guildry’s Council when it decides the claim under A3), including by offset against that Guild’s current or future payouts or by invoice.
• Where the Council decides that rework is the appropriate remedy, the original Guild has the first opportunity — and the obligation under its Independent Contractor Agreement — to correct, at its own expense, work that did not meet the approved scope of the quote. If the original Guild declines or does not complete the correction within a reasonable time, Guildry may elect, as a contract remedy, to engage a substitute Provider and recover the substitute’s cost from the original Guild as described above.
• Because payout may already have occurred when a 30-day guarantee-period claim is upheld, recovery from the original Guild may be pursued after payout.

A Guild may dispute a Council recovery determination through the process in Section C2; pursuing that dispute does not suspend Guildry’s right to withhold or offset in the interim.

B7. Provider indemnification

Each Guild will defend, indemnify, and hold Guildry harmless from claims, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of the work it or its Freelancers perform, including claims of property damage, personal injury, defective or incomplete work, misclassification of its own personnel, infringement, or violation of law or of these terms. This obligation is in addition to Guildry’s recovery rights in B6.

C1. Limitation of liability

To the fullest extent permitted by law, Guildry’s total aggregate liability arising out of or relating to any Engagement — across all claims and all legal theories, whether in contract, tort, statute, or otherwise — will not exceed the greater of (a) the amount Guildry collected from the Patron for that Engagement and (b) $1,000. Any amount Guildry refunds or credits to a Patron, or pays for rework or a substitute Provider, under Section A3 or Section B6 counts toward, and is not in addition to, this limit. If Guildry expressly agrees in writing to a higher outcome-guarantee amount for a specific Engagement under Section A3, that higher amount replaces the $1,000 figure in clause (b) for that Engagement only. Guildry is not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits or data, even if advised of the possibility. These limits do not apply to liability for bodily injury or death, to losses caused by Guildry’s gross negligence or willful misconduct, or to any other liability that cannot be limited under applicable law.

C2. Dispute resolution

This section affects your legal rights, including how disputes are resolved and whether you may participate in a class action. It is pilot-draft language pending final review by legal counsel. Please read it carefully.

Federal Arbitration Act. This Section C2, and any arbitration under it, are governed by the Federal Arbitration Act (9 U.S.C. §§ 1–16), and not by state arbitration law.

Who decides what. Except as stated in the next sentence, the arbitrator — not a court — has exclusive authority to resolve any dispute about the interpretation, applicability, or enforceability of this Section C2, including any claim that all or part of it is invalid or unenforceable. Only a court may decide (i) whether a party validly opted out under the 30-day opt-out below, and (ii) whether the class-action waiver in this section is enforceable; if the class-action waiver is held unenforceable as to a particular claim, that claim (and only that claim) will proceed in court under C3 rather than in arbitration.

The parties will try to resolve any dispute through the following steps, in order, before pursuing other remedies:

1. Informal resolution. First, send Guildry a written Notice of Dispute by email to hello@guildry.net with the subject line “Notice of Dispute”, including (a) your name, (b) the phone number associated with your account, (c) a description of the dispute, and (d) the specific resolution you seek (see the Notices provision in C6). For Patron guarantee and refund disputes, Guildry’s Council review (described in A3) is the first step. If Guildry has a dispute with you, it will send a written Notice of Dispute with the same information to the email address or phone number associated with your account. The 30-day informal-negotiation period begins when the Notice containing this information is received, and neither party may start mediation or arbitration before that period ends.
2. Mediation. If the dispute is not resolved informally within the 30-day period above, either party may start non-binding mediation by written notice to the other. The mediation will be conducted by a mediator the parties agree on within 30 days of that notice or, if they cannot agree, by a mediator appointed under the American Arbitration Association’s mediation procedures. Mediation may take place in Maricopa County, Arizona, or by telephone or videoconference. In a dispute between Guildry and a Patron, Guildry will pay the mediator’s fees and expenses; in a dispute between Guildry and a Provider, the parties will share the mediator’s fees equally. Each party otherwise bears its own costs. If the dispute has not been resolved within 60 days after the mediation notice — or if neither party has started mediation within 60 days after the informal-resolution period ends — either party may proceed to arbitration under step 3.
3. Binding arbitration. Any dispute not resolved by mediation will be resolved by final and binding arbitration administered by the American Arbitration Association (AAA) before a single arbitrator, seated in Maricopa County, Arizona. Disputes involving a Patron will be administered under the AAA Consumer Arbitration Rules, including the AAA consumer fee schedule; all other disputes will be administered under the AAA Commercial Arbitration Rules. For disputes involving a Patron, Guildry will pay all AAA filing, administrative, arbitrator, and hearing fees other than the Patron’s initial filing fee as capped by the AAA consumer fee schedule — and if the Patron tells us that fee is a hardship, Guildry will pay it too. If the AAA is unavailable or declines to administer the arbitration, the parties will agree on another established arbitration provider, or either party may ask a court to appoint an arbitrator under Section 5 of the Federal Arbitration Act (9 U.S.C. § 5). Judgment on the award may be entered in any court of competent jurisdiction.

Any applicable statute of limitations is paused (tolled) while the parties are completing steps 1 and 2.

Class-action waiver. To the extent permitted by law, disputes between you and Guildry may be brought only on an individual basis, whether in arbitration or in court. You and Guildry waive any right to bring or participate in a class, collective, or representative action.

The waiver is not severable from the agreement to arbitrate. The class-action waiver above is a material part of this agreement to arbitrate, and the severability provision in C6 does not apply to it. If a court holds the class-action waiver unenforceable as to a particular claim or request for relief, then that claim or request — and only that one — must be brought in the courts described in C3, and all other claims and requests will still be arbitrated on an individual basis. In no event may an arbitration under these terms proceed on a class, collective, consolidated, or representative basis unless both you and Guildry expressly agree to it in writing after the dispute arises.

WAIVER OF JURY TRIAL. TO THE EXTENT ANY DISPUTE PROCEEDS IN COURT RATHER THAN IN ARBITRATION — FOR ANY REASON, INCLUDING A VALID OPT-OUT UNDER THIS SECTION C2 OR THE SMALL-CLAIMS EXCEPTION — EACH PARTY KNOWINGLY, VOLUNTARILY, AND INTENTIONALLY WAIVES ITS RIGHT TO A TRIAL BY JURY TO THE FULLEST EXTENT PERMITTED BY LAW.

Small-claims exception. Either party may bring an individual claim in a small-claims court of competent jurisdiction instead of arbitration, at any time and without first completing steps 1 and 2 above, so long as the claim stays in that court and is pursued only on an individual (non-class, non-representative) basis. If a claim is transferred, removed, or appealed out of small-claims court, either party may then require that it be arbitrated under this Section C2. Where the AAA Consumer Arbitration Rules apply, either party may also elect under those rules to have a claim already in arbitration decided in small-claims court instead.

30-day opt-out. You may opt out of this Section C2’s arbitration, class-action-waiver, and jury-trial-waiver provisions by emailing hello@guildry.net (subject line: “Arbitration opt-out”) within 30 days of first accepting these terms — for Patrons, within 30 days of your first quote approval or payment through Guildry; for Providers, within 30 days of your acceptance at signup — stating your name, the phone number associated with your Guildry account, and that you are opting out of arbitration. A valid opt-out is mutual — neither you nor Guildry may compel the other to arbitrate — and it survives any later update to these terms. Guildry will not take any adverse action against you for opting out. If you opt out, disputes will instead be resolved in the courts described in C3. Opting out does not affect any other provision of these terms, and later updates to these terms do not restart the 30-day window.

Time to bring claims. Except where prohibited by applicable law, any claim arising out of or relating to these terms or an Engagement must be commenced — in arbitration, in small-claims court, or in any court proceeding these terms permit (including by a party who has opted out under this Section C2) — within one (1) year after the claim accrues, or it is permanently barred. This deadline does not shorten or extend the satisfaction window or the 30-day guarantee period in A3 — those are the windows for asking Guildry to fix or refund the work, not deadlines for bringing legal claims — and it does not apply to any claim that applicable law does not allow to be time-limited by contract.

C3. Governing law and venue

These terms are governed by the laws of the State of Arizona, without regard to its conflict-of-laws rules, except that the Federal Arbitration Act governs Section C2. For any matter not subject to arbitration under C2 (including a request to compel arbitration or to enforce an award), the state and federal courts located in Maricopa County, Arizona have exclusive jurisdiction, and the parties consent to that venue.

C4. Termination

Either party may terminate participation in the pilot at any time with written notice; Guildry may also suspend or end participation as described in A5 and B1. Open transactions — including pending payouts, outstanding claims, and any recovery owed under B6 — are resolved before account closure, and the parties will cooperate in good faith to resolve them promptly; closure of an account does not extinguish obligations that arose before closure. Provisions that by their nature should survive termination (including payment, recovery, indemnification, the content licenses in A6, A8, and B4, limitation of liability, and dispute resolution) survive.

C5. Changes to these terms

Guildry may update these terms as the platform evolves. If we make a material change, we will notify participants by SMS or email at least 14 days before the change takes effect, except where a shorter period is needed to comply with law or to address a security or fraud issue, in which case we will give as much advance notice as reasonably possible. Changes apply only prospectively: an updated term does not apply to any dispute that arose, or to any Engagement completed, before its effective date. If a material change modifies Section C2 (dispute resolution), you may reject that change by emailing hello@guildry.net within 30 days of our notice, in which case the version of Section C2 you most recently accepted continues to apply between you and Guildry. Continued use of Guildry after a change’s effective date constitutes acceptance of the updated terms. Changes to Section C2 will not apply to any dispute that arose, or of which either party had notice, before the change’s effective date, and a previously exercised arbitration opt-out survives all updates to these terms.

C6. General

• Electronic transactions and signatures. You agree to do business with Guildry electronically. Approving a quote, tapping or clicking an acceptance or approval button (including through a link we text you), replying to an SMS, or accepting an agreement at sign-up each constitutes your electronic signature, with the same legal effect as a handwritten signature, under the federal E-SIGN Act and the Arizona Electronic Transactions Act (A.R.S. § 44-7001 et seq.). You also consent to receive agreements, authorizations, notices, receipts, and other records from Guildry electronically — by SMS to the phone number on your account, or by email if you have provided one. You may request a free paper copy of any record, or withdraw your consent to electronic delivery, by contacting us (C7); withdrawing consent may limit your ability to use Guildry during the pilot.
• Eligibility. You must be at least 18 years old and able to form a binding contract to use Guildry.
• Acceptable use. You may use Guildry only for its intended purpose. You will not: (a) access the platform by automated means (including bots or scrapers) without Guildry’s prior written permission; (b) probe, disable, or interfere with the platform’s security features, rate limits, or access links and tokens, or attempt to access another person’s account, links, or data; (c) reverse engineer any part of the platform, except to the extent this restriction is prohibited by applicable law; (d) misrepresent your identity or your affiliation with any person or business; or (e) copy, publish, or reuse data obtained from the platform about other Patrons, Guilds, or Freelancers — including ratings, reviews, and trust information — outside the platform. Guildry may suspend or remove any participant who violates this provision, in addition to its other remedies.
• Account and link security. The smart links, magic links, and login credentials Guildry sends or issues are for your use only. Keep them confidential and do not forward or share them — a smart link can be used by anyone who holds it to approve a quote, authorize a payment, or manage an Engagement. To the extent permitted by applicable law, you are responsible for actions taken through your account or through links sent to the phone number or email on file with us, except to the extent caused by Guildry’s own failure. If you believe a link, account, or login has been used without your authorization, notify us promptly using the contact information in C7. If you create an account, maintain only one account per person or business and keep your contact information current.
• Notices. Legal notices to Guildry — including a Notice of Dispute under C2 and an arbitration opt-out — must be sent by email to hello@guildry.net with a subject line identifying the notice, or by U.S. mail to Guildry LLC at its statutory-agent address on file with the Arizona Corporation Commission, and must include your name, the phone number on your account, the Engagement at issue (if any), a description of the dispute, and the resolution you seek. The 30-day period in C2 begins when Guildry receives a notice containing this information. A message sent any other way — for example, a support text or a message to a Provider — is not legal notice under these terms. Guildry gives legal notice by SMS to the phone number on your account, or by email if you have provided one; Guildry’s notices are effective when sent.
• Entire agreement. These terms, together with any policies referenced here and any agreement signed at onboarding, are the entire agreement between you and Guildry on this subject. If these terms conflict with the Independent Contractor Agreement or the Arizona Declaration of Independent Business Status on worker-classification matters, those documents control (see B3). If a Provider’s own terms shown on a quote or invoice conflict with these terms or with Guildry’s platform terms printed on the document, these terms and the platform terms control.
• Severability. If any provision is held unenforceable, the rest remains in effect, and the unenforceable provision is modified to the minimum extent necessary — except as C2 provides for the class-action waiver.
• Waiver. A failure to enforce a provision is not a waiver of the right to enforce it later.
• Assignment. You may not assign these terms without Guildry’s consent; Guildry may assign them in connection with a merger, acquisition, or sale of assets.
• No third-party beneficiaries. These terms do not create rights for anyone who is not a party to them.
• Force majeure. Neither party is liable for delays or failures caused by events beyond its reasonable control.
• Platform provided as is. The disclaimer of platform warranties in A7 — that the Guildry website, dashboard, smart links, and SMS messages are provided “as is” and “as available,” without a warranty of uninterrupted, timely, secure, or error-free operation or of message delivery — applies to every user of the platform, including Guilds and Freelancers.

C7. Contact

Questions about these terms can be directed to hello@guildry.net or 1 (480) 637-7287. For legal notices, see the Notices provision in C6.